To help you with these situations we have listed some tips to resolve the basic issues of Mac Outlook 2011. And you get a message “Sync pending for this folder. Not connecting to Server”. And Even after hitting Send/Receive button the connection does not establish again. This issue can be resolved by the Microsoft Exchange Server Remote. Sync pending for this folder, Mac Outlook 2013. I have 2 users on Mac 10.9 running outlook 2013 with the same issue. When a new email comes in the lower right hand corner text says 'sync pending for this folder' but it will not sync unless I close the program or go into offline mode for a moment.
I would verify that their Exchange account is the only account within outlook. From a few different places it looks like it could be something stuck in Drafts too (although you said you checked there). Possibly removing the account and re-adding it in Outlook could be the quick fix to it (although they would lose their saved autocompletion which a lot of people complain when they lose it).
Im running 2016 on probably 25 Mac's and haven't seen this issue yet, but I have had weird issues with Outlook in general that aren't worth the time messing with and just adding the account back again will fix saving all of our times.
By default, messages that are sent to you are stored in your Inbox. But you can organize your messages into a hierarchical folder system and adjust it as your needs change.
Default folders
Your account starts with these default folders:
You may see other folders that have been created by your administrator.
Right-click menu for folders
Most of what you can do with a folder will be found in the right-click menu. Actions you can take include:
Creating folders
You can create additional folders to organize your messages any way you want. For example, you can create a folder for a specific project, or for all messages sent by a particular person, or all messages sent to a distribution group that you're a member of.
To create a new folder, right-click the parent folder you want to create the new folder in. If you want a top-level folder (a folder at the same level as your Inbox), you would use your mailbox as the parent folder. Note: Do not create subfolders of the 'Inbox' due to possible mail delivery and syncing issues.
To create a folder within your account:
Moving folders
There are two ways to move a folder.
The Deleted Items folder
When you delete a message, it's first moved to the Deleted Items folder. You can either let messages stay there, or you can set Outlook to automatically empty your Deleted Items folder when you sign out. Your administrator may have set up a policy to empty items from your Deleted Items folder after they've been there for a preset number of days. For example, there may be a policy that removes anything that's been in your Deleted Items folder for 30 days.
Recover deleted items
If your administrator has enabled the recover deleted items feature, you can use it to recover items that have been deleted from your Deleted Items folder. How long items will be recoverable depends on settings that are controlled by your administrator.
To recover items that have been deleted from your Deleted Items folder, you must use Outlook on the web. After you have logged into your account, follow instructions for recovering the delete messages.
The item will be moved to its default location. Messages will go to your Inbox, calendar items will go to your Calendar, contacts to your Contacts folder, and tasks to your Tasks folder.
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What else do I need to know?
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